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COMPETITION AND CONSUMER AFFAIRS DEPARTMENT


Latest Price Controlled Items ​Updates
Cooking OilOct 2018
Formulated Powdered Milk​​​​​​​Oct 2018
Passenger Motor VehiclesOct 2018
Weekly Price Comparison
Oct 2018
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Latest Key Indicators
Price Control
2014 - Sept 2018
​Number of Warning Notices Issued436
​Number of Compound Issued   35
Nov 2017 - Sept 2018​ ​
Number of Premises Notified for Cheap Sale Price Event​ 1767
Consumer Protection
2012 - Sept 2018​ ​ ​
Number of Consumer Complaints Received 154
 ​Jan - Sept 2018​ ​ ​ ​ ​
​Number of Motor Vehicles' Certificate Issued377


Consumer Protection

 

The Competition and Consumer Affairs Department (CCAD) is the agency responsible for protecting consumers through enforcing the Consumer Protection (Fair Trading) Order, 2011 (CPTFO).  

The Consumer Protection (Fair Trading) Order, 2011 (CPTFO) protects consumers against any unfair practices by sellers. It covers conducts such as:

1. Deceiving or misleading consumers

2. Making false claims

3.Taking advantage of consumer who is not in position to protect his own interest or is not reasonably able to understand the transaction


Price Control

 

The Department is responsible for the implementation of the Price Control Act, Chapter 142, as well as the administrative implementation of the setting of maximum prices on selected foods items during festive seasons. It hopes to protect the welfare of consumers in Brunei Darussalam, especially the low-income earners.

Monitoring of prices of price-controlled goods and a selected number of basic necessity items is carried out by the Price Inspectors through inspections on a regular basis involving business premises such as supermarkets and grocery stores in all four districts throughout the country. In addition, spot-checks are also carried out on a random basis on business premises, as well as upon receiving consumers' reports.