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CONSUMER AFFAIRS DIVISION

Latest Price Controlled Items ​Updates
Cooking OilJun 2019
Powdered Infant Milk
Jun 2019
Passenger Motor VehiclesApr 2019
Weekly Price Comparison
Jun 2019
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Latest Key Indicators
Price Control
2014 - Mac 2019
​Number of Warning Notices Issued517
​Number of Compound Issued   69
Nov 2017 - Mac 2019​ ​
Number of Premises Notified for Cheap Sale Price Event​ 2720
Consumer Protection
2012 - Mac 2019​ ​ ​
Number of Consumer Complaints Received 182
 ​Jan - Mac 2019​ ​ ​ ​ ​
​Number of Motor Vehicles' Certificate Issued610


Consumer Protection

 

The Competition and Consumer Affairs Department (CCAD) is the agency responsible for protecting consumers through enforcing the Consumer Protection (Fair Trading) Order, 2011 (CPTFO).  

The Consumer Protection (Fair Trading) Order, 2011 (CPTFO) protects consumers against any unfair practices by sellers. It covers conducts such as:

1. Deceiving or misleading consumers

2. Making false claims

3.Taking advantage of consumer who is not in position to protect his own interest or is not reasonably able to understand the transaction


Price Control

 

The Department is responsible for the implementation of the Price Control Act, Chapter 142, as well as the administrative implementation of the setting of maximum prices on selected foods items during festive seasons. It hopes to protect the welfare of consumers in Brunei Darussalam, especially the low-income earners.

Monitoring of prices of price-controlled goods and a selected number of basic necessity items is carried out by the Price Inspectors through inspections on a regular basis involving business premises such as supermarkets and grocery stores in all four districts throughout the country. In addition, spot-checks are also carried out on a random basis on business premises, as well as upon receiving consumers' reports.