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CONSUMER AFFAIRS DIVISION

Latest Price Controlled Items ​Updates
Cooking OilJan 2019
Formulated Powdered Milk​​​​​​​Jan 2019
Passenger Motor VehiclesDec 2018
Weekly Price Comparison
Jan 2019
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Latest Key Indicators
Price Control
2014 - Dec 2018
​Number of Warning Notices Issued500
​Number of Compound Issued   57
Nov 2017 - Dec 2018​ ​
Number of Premises Notified for Cheap Sale Price Event​ 2479
Consumer Protection
2012 - Dec 2018​ ​ ​
Number of Consumer Complaints Received 177
 ​Jan - Dec 2018​ ​ ​ ​ ​
​Number of Motor Vehicles' Certificate Issued510


Consumer Protection

 

The Competition and Consumer Affairs Department (CCAD) is the agency responsible for protecting consumers through enforcing the Consumer Protection (Fair Trading) Order, 2011 (CPTFO).  

The Consumer Protection (Fair Trading) Order, 2011 (CPTFO) protects consumers against any unfair practices by sellers. It covers conducts such as:

1. Deceiving or misleading consumers

2. Making false claims

3.Taking advantage of consumer who is not in position to protect his own interest or is not reasonably able to understand the transaction


Price Control

 

The Department is responsible for the implementation of the Price Control Act, Chapter 142, as well as the administrative implementation of the setting of maximum prices on selected foods items during festive seasons. It hopes to protect the welfare of consumers in Brunei Darussalam, especially the low-income earners.

Monitoring of prices of price-controlled goods and a selected number of basic necessity items is carried out by the Price Inspectors through inspections on a regular basis involving business premises such as supermarkets and grocery stores in all four districts throughout the country. In addition, spot-checks are also carried out on a random basis on business premises, as well as upon receiving consumers' reports.